• Handling and resolving all inquiries and requests of customers
• Interacting with the customers via phone, email, or in person to directly address the customer issues.
• Assessing the situation and determining an appropriate suitable course of action.
• Following up with complaints or inquiries of customers, issuing customer refunds, and forwarding customer concerns to upper level management when required

Skill set

• Excellent customer-service orientation.
• Excellent presentation skills
• Excellent verbal & written communication skills
• Strong interpersonal and listening skills.
• Ability to correspond ideas in both user-friendly and technical language.
• Ability to prioritize and accomplish tasks
• Ability to use CRM softwares
• Analytical skills
• Good Team player
• Fast learner
• Self-motivated and adaptable to be able to work with minimal supervision.
• Leadership skills

Work experience : 

• 6 months

Upper salary range 

• Negotiable

Roles and responsibilities:

• Handling all the technical queries
• Installing, configuring Windows 2003/2008, Redhat/CentOS Server with deep level knowledge of IIS6, IIS7 & Apache.
• Basic DNS & Networking, TCP/UDP, IP Routing, IPTables, Nagios, Cactii, RRDTool, MRTG, SNMP, Postfix/qmail/Exim/Sendmail, RDBMS, MySQL/MySQL Cluster, Postgres, MSSQL
• Auto-Installation of OS/Applications
• Basic Configuration Management,Monitoring,Reporting,Help-desk management
• Experience in Websitepanel, Cpanel & Plesk Control Panel
• Experience in mail softwares – Smartermail
• Data migration
• Backups
• Networking
• Security Assessments
• Troubleshooting
• Managing DNS
• Delivering 5 nines Uptime
• Managing logging and troubleshooting,Scripting,Research,Software Selection,Automated package deployment, Auto-updates
• Managing KVMs for console access, Inventory/Asset Management, Server hardening etc

• Experience in installing, configuring Redhat/CentOS/Windows 2003/2008 Server with deep level knowledge of IIS6 & IIS7. Basic DNS & Networking, TCP/UDP, IP Routing, IPTables, Nagios, Cactii, RRDTool, MRTG, SNMP, Postfix/qmail/Exim/Sendmail, RDBMS, MySQL/MySQL Cluster, Postgres, MSSQL, RHCE/CCNA, HELM, DotNetPanel, Cpanel, Plesk, SmarterMail, Merak etc
• Preference to candidates having experience in web hosting industry

• 1 year

• Negotiable